Customer satisfaction is of utmost importance to us here at the Digital Output Center. If a patron is dissatisfied with the quality of service and/or product, it is our genuine desire to make it right and ensure any such issues do not arise in the future.

In order to assure the best possible experience, please be sure to refer to all applicable instructions for preparing and producing work at the Digital Output Center. Instructional information is available on the Tutorials page located in the Digital Output Center section of MyCIA.  

CIA Student Patrons

Refunds to print accounts can be made through Papercut in the event of an error. For more information on this process, click here.

Unused funds added to print accounts by students with a credit card, cash or check may be refunded by emailing Josh Werling, the Digital Output Center Manager, within 30 days of purchase.

Non-CIA Student Patrons 

It is recommended that customers inspect their jobs upon pickup. If you are unsatisfied with you order, please contact Josh Werling, the Digital Output Center Manager, within 30 days of receipt to discuss a reprint or other resolution.